A quick guide to your e-ticket(s).

Your e-ticket(s) will be available for download after purchase. You will not receive a copy in the post - the e-ticket is all you need for entry!
Each e-ticket you purchase will be on a separate PDF page. Please ensure you have printed ALL your e-tickets before the event.
Only one print out of each e-ticket can be, and once scanned the e-tickets are no longer valid.
The e-ticket(s) will be electronically validated on entry and subsequent or duplicate presentation constitutes fraudulent use.
You must bring the e-ticket(s) with you to the show. Please keep them safe and dry.
To avoid delays at the gate, each e-ticket should be presented individually by the user.
The e-ticket(s) are only valid for the day(s) shown on the e-ticket(s).

Where are my tickets?

Your tickets will be available via a downloadable link in the email you received after placing your order. This will have been sent from the email address tickets@eticketme.com.

You should also be sent a reminder email with another link to your e-ticket(s) the day before your event.

For most events, we recommend that you print your e-ticket(s), but they can be accepted and scanned from your phone via your Apple or Google Wallet, links to add these are available on the order confirmation page and from your confirmation email.

How do I show my tickets upon arrival?

Please have your tickets downloaded and ready for scanning at the gate. This is very important as there is often limited phone signal at the event.

If you have any problems please email tickets@eticketme.com with your booking reference number which is displayed once you have completed the transaction. Please do not contact the Show Office directly as they will be unable to help.

Help - I have not received (or accidentally deleted) the email to download my tickets!

After you complete the payment we will send you a confirmation email which contains a link to download your e-tickets. This email should arrive within 90 minutes. If the email does not appear in your inbox please check your junk or spam email folder. If you still have not received them, please email us at tickets@eticketme.com please do not contact the event directly as they will not be able to help you. You can also log back into your account to retrieve your ticket using the email address you used to order the tickets.

I don't have access to a printer, can I show my e-ticket on my phone?

Although we strongly suggest printing your e-ticket(s), it is possible to gain entry to the event by saving your e-ticket(s) to your mobile device. You have the option to add the e-ticket(s) to you phone's digital wallet - Apple and Google Wallet are both supported.

Please ensure you save your e-ticket(s) somewhere easily accessible, or take a screen-shot as there may not be internet or phone signal available when you get to the event site, we cannot be held responsible if you cannot access your e-ticket(s) at the event and you may be refused entry.
Please ensure you have adequate battery life and are ready to produce the e-ticket(s) on your mobile device, and ready to be scanned as soon as you arrive at the entrance.
Please ensure your phone screen is ready to be scanned which may mean removing any screen protector you may have on your device. If your screen is badly cracked or scratched this may prevent the gate staff from scanning the QR code, we cannot be held responsible if you cannot access your e-ticket(s) at the event and you may be refused entry.

E-ticket(s) shown on a mobile device must be treated exactly as a physical ticket. We cannot be held responsible if you cannot access your e-ticket(s) at the entrance to the event, failure to have your e-ticket(s) ready for inspection as soon as you arrive will result in hold-ups for you, as well as other customers.

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